This Refund and Returns Policy applies to all subscriptions and services purchased from CustomerBill. By subscribing to our services, you agree to the terms outlined below.
Digital Product & Subscription Nature
CustomerBill is a digital subscription-based online billing and invoicing software. Since access to the software is provided instantly after purchase, we do not offer physical returns or exchanges.
Refund Eligibility
Refunds may be considered only under the following circumstances:
- You were charged incorrectly due to a technical error
- You were charged multiple times for the same subscription
- You experienced a system issue that prevented access to the service and could not be resolved by our support team
All refund requests must be submitted within 7 days of the original purchase date.
Non-Refundable Cases
Refunds will not be provided in the following situations:
- Change of mind after purchase
- Partial usage of the subscription period
- Failure to cancel the subscription before renewal
- Lack of usage or inactivity
- Misunderstanding of features or plan details
We strongly recommend reviewing plan details before completing a purchase.
Free Trial & Evaluation
CustomerBill may offer a free trial or limited free access to allow users to evaluate the software before subscribing. This helps you make an informed decision prior to purchasing a paid plan.
Subscription Cancellation
You may cancel your subscription at any time. Upon cancellation:
- Your subscription will remain active until the end of the current billing period
- No further charges will be applied
- No refunds will be issued for unused time in the current billing cycle
How to Request a Refund
To request a refund (if eligible), please contact our support team with the following details:
- Registered email address
- Order or subscription ID
- Reason for the refund request
Refund requests can be submitted through the CustomerBill Contact page.
Refund Processing
If your refund request is approved:
- Refunds will be processed to the original payment method
- Processing time may take 7–10 business days, depending on your payment provider
Policy Updates
CustomerBill reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on this page.
Contact Us
If you have any questions about this Refund and Returns Policy, please contact the CustomerBill support team for clarification.